Garry
Malcolm, Principal, RE/MAX New Plymouth
RE/MAX New Plymouth have
20 sales people working out of their office, all using SalesPartner
and consider it the ‘best available program on the market’.
Garry Malcolm says he has been involved with SalesPartner for the
last 16 years, having run it at his previous office and, when RE/MAX
New Plymouth started two years ago, they chose SalesPartner for
their listings and run this in conjunction with OfficePartner to
do all their day to day reporting, trust ledgers and property management
etc as ‘it is a great databasing and emailing facility’.
He adds ‘We use it to create either standard or custom-made
flyers – up to 32 different options on the same property.
‘ It is very user-friendly and we have good support from John Duncan
and the boys who often come up on training days. Some of our sales
people have started to use SalesPartner cold, and have been able
to work through it easily as it has a built-in learning program.
‘ We back up our files off-site to SalesPartner every night and there
are just so many things available, such as the web page and web
site that SalesPartner is absolutely brilliant, especially for
uploading listings to other websites.’
____________________________________
Jeremy McClure, IT Manager, Property Brokers Ltd, Lower
North Island
Property Brokers Limited, with headquarters in Palmerston North,
is the fourth largest privately-owned real estate company in New
Zealand with over 200 staff and 17 Branches in the lower North
Island, recently celebrated its 20th birthday.
Jeremy McClure, the company’s IT Manager, says that the firm’s
involvement with SalesPartner began more than ten years ago when
the firm moved away from the franchise-based software it had been
using.
Since then the software has continued to evolve with John and Alister,
who have listened to suggestions for improvements building them
into SalesPartner and continually improving it.
Around two years ago, we put in a centralised listing system which
enables our agents to get the latest listings with a simple mouse
click , Previously, each agent loaded their own computer manually
with updates by floppy disk or email. This was a fantastic step
forward for us as it enables our agents to very efficiently keep
up to date with listing status and to manage large databases of
vendors and buyers.
We strongly support SalesPartner, "The agent's investment
in the software is easily paid for by helping them to meet the
expectations of today's clients".
He adds, "The team at SalesPartner have been really good to
deal with. John, Alister and Andrew have consistently delivered
improvements and solutions that contribute to the success of our
agents". Over the last few years the growth in John's team
with Geoff, Alfred and Daniel has really improved service and we
look forward to the future with eager anticipation.
____________________________________
Lorraine Girvan, Selig Real Estate, Lower Hutt
Selig Real Estate in Lower Hutt consider that the greatest benefit they receive
from SalesPartner is in time saving, especially from the admin.side.
Seligs have two offices, one in Lower Hutt with 9 salespeople and one in Upper
Hutt with 8. The manager of the Upper Hutt branch had used SalesPartner before
at another company and about a year ago she showed the Lower Hutt branch the
benefits that were available.
Lorraine Girvan comments that they had very good support form Alister and Andrew
in setting up the system and they have provided on-going training if needed. ‘Andrew
will come out and show us new features that could be of benefit to us.
‘
We had noted that putting each listing on the website individually was taking
so long and now we can do them all with one hit of a key.
‘
We really appreciate the ability to email out new listings. Two of us have 250
buyers that we email out new listings to immediately and we get a really good
response from this.
‘
We also use SalesPartner to produce very professional looking flyers and can
tailor it to how we like it. The system has so many benefits, we don’t
really want our opposition using it and catching up.’
____________________________________
John Sisley, Lodge Country Ltd
John Sisley runs a real estate company in Hamilton specialising in rural/lifestyle
properties and attached to Lodge Country Ltd – one of the biggest players
in this part of the country.
He comments that they began looking for suitable software some time ago and discovered
SalesPartner through Property Brokers. His company installed it about 18 months
ago and all 14 members are ‘absolutely happy with it’.
He adds that John Duncan and his team were very helpful is getting them up and
running, were more than happy to assist and always provided an immediate response ‘not
that there were a lot of hassles’.
‘
SalesPartner is excellent – very, very good and, in my experience, it comes
closest of any real estate software to providing what it says it will do – some
software programs are less than satisfactory, but we are delighted with SalesPartner.’
____________________________________
Ken Watson, Principal, Watson Real Estate, Palmerston North
Watson Real Estate of Palmerston North installed Sales Partner just over a year
ago and since then have done ‘spectacularly well’.
Ken Watson of Watson Real Estate says that this is partly because ‘We have
an excellent team of very good people’ but also because ‘Sales Partner
has helped us put systems in place that have enabled us to move forward’.
The company celebrated its 10th anniversary at the end of July. When it was founded,
it had no internet or email facilities and now all of the sales consultants have
Sales Partner as well as the use of web links. The firm also runs Office Partner
to track offers, contracts and commissions.
Ken comments that his company has moved forward in a big way since one of his
agents Marie McGrath initiated the introduction of Sales Partner. “Sales
Partner enables agents to sort, filter and provide the most relevant and up-to-the-minute
sales information to vendors and purchasers. It sends out new listings to buyers
every week and also automatically prints letters for listings, anniversaries,
and many other regular activities.”
Ken notes that any system is only as good as the data inputted and the agents
ability to access it. “We have a great admin team keeping data up to date
and a techo wizz in David Stockley who teaches agents to access it. We also have
a really good team environment where agents are very comfortable teaching their
colleagues new applications. The ability to access information from their home
computers and to produce flyers and marketing calendars for the clients from
laptops is fantastic”.
‘
As far as the internet is concerned, we strongly support the Real Estate Institute
and the re-branding of their website. The use of the internet and e-mail is increasing
rapidly and becoming more prominent in the real estate industry and, like Sales
Partner, it makes our lives a whole lot easier.’
____________________________________
Trish Tilbury, Principal, Coastal Realty Ltd, Levin
Coastal Realty Ltd of Levin have been using SalesPartner since they began 13
months ago and say ‘It is brilliant – really great’.
Coastal Realty is an independent company , currently with 8 residential and rural
sales agents, soon to be increased to 9, and they cover the area from Foxton
to Otaki.
Because most of them had used the L J Hooker system, which they considered a
very comprehensive one, they researched on-line what was offering and discovered
SalesPartner.
Trish Tilbury of Coastal Realty says, ‘We talked to John Duncan about our
requirements and found that SalesPartner suits our purpose as it is loaded with
well-written, useful information, well-written letters and information which
we can forward to our clients. It is also very useful to be able to access the
Real Estate Institute website by pressing a button rather than having to input
it manually.
‘
Initially, both John and Alister Duncan were able to help us on-line by jumping
on our computer and not only talking to us, but also showing us on our own computer.
Basically, they were training us by remote. We had very few problems – in
fact, none.
‘
SalesPartner gives us everything we need and we use it for everything from our
trust account to our advertising script, flyers and window card – we find
it incredibly comprehensive. When we started there were only five of us. Now
we are growing, it manages to keep track of everything.
‘
SalesPartner is brilliant, great and we are exceptionally happy with it.’
____________________________________
Pam van der Velden, Cromwell First National
Cromwell First National Real Estate find that SalesPartner frees
up their agents from paperwork, enabling them to spend more of
their time dealing with people on a one to one basis and actively
selling properties.
Pam van der Velden says that, even though her company is a small
town ‘our technology is quite high, we have always been at
the top of our game since we started in 1994 and our staff of seven
is always busy’.
She comments that they have been using SalesPartner for two years
and ‘it has really streamlines the business and given us
the tools to provide our customers with better service. I am thrilled
with it’.
She adds that the service she receives from SalesPartner is excellent,
saying that if she comes up with an idea, they implement it for
her or say it is already available and show her how to use it – ‘I
am sure it still has a lot of untapped resources and I am learning
all the time’.
What Pam finds particularly useful is the fact that SalesPartner
can be tailored to individual requirements. For example, she says
she has set up templates to vary the length of time between contacts
and also to ensure that the level of service applies to all contrats
and that ‘people don’t fall between the cracks’.
She notes that some clients require contact every week, while others
may want to be notified only every three months and may well keep
an eye on the market for some time before doing anything.
‘
SalesPartner is a complete package designed to manage your real
estate office, listings, buyers, property management and office
administration, while offering outstanding publications and communication
between you firm and your customers.
‘
I still get the ‘wow’ response from my vendors when
presented with their listing package – they don’t expect
such quality free of charge.’
____________________________________
Heather Norrish, Norrish Property Consultants, Tauranga
Heather Norrish says that her company of 12 people was established
three years ago ;and felt that, as a small company, they would
benefit from the ability of SalesPartner to simply combine their
whole office systems with the needs of the individual working consultants
working with laptops and setting up their own databases.
‘
To be able to have full access as an individual consultant to the
listings is wonderful and databasing is very important.
‘
We have found the guys at SalesPartner in Wellington really, really
helpful and they have always been right there when we have needed
them This is very important. They have also run very useful training
programs for our sales people and have been very open to our suggestions
that perhaps we could have SalesPartner doing something extra.
‘
We are constantly getting updates, with SalesPartner adding features
that real estate agents have been asking for – it is a growing
business and they are always listening for improvements that could
be made.’
____________________________________
Clearly one way to boost your business is to recruit someone who knows
about
SalesPartner. The quicker way is to contact us:
Salespartner Software
Contact info: phone 0-4-471 1849
email: support@salespartner.co.nz,
web: www.salespartner.co.nz
for a free assessment of how it could work for you.
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