Blog Archives

Troubleshooting Azure-RemoteApp Launch errors

30/6/2016

This Private Directory error occurred when an incorrect password was entered for OfficePartner on launch. To troubleshoot this error we signed out and restarted RemoteApp.

Next, we opened Cmd and launched Explorer to verify that the network share script was connecting the mapped network drive on launch. In this case, the mapped network drive had disconnected so we ran: logoff in cmd to end the RemoteApp session.

The application then launched correctly and re-mapped the network shared folder.

Updated: Reconnect mapped drives from the Azure RemoteApp console.

If you are not able to open SalesPartner, use Connect R:\ Drive to remap the network shared folder.

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I can't see SalesPartner but it is running

30/6/2016

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Sometimes you may launch SalesPartner and see the icon in your Taskbar, but the application does not appear. This can happen from time to time, especially when you connect external monitors. SalesPartner remembers it's screen position for future sessions. So if you close SalesPartner on a second screen - it will open in the same position for your next session.

Here's how to fix it:

First press Windows+D to show the Desktop.

Click on the SalesPartner icon in the Taskbar, and press Alt+Spacebar together.

You'll notice a dialog popup on your desktop. Click Move

Now tap the Arrow keys on your keyboard (try to guess where the app was last, if it was on a extra right hand side monitor, tap the left-arrow key).

You should see a frame outline like this. Once you've moved the frame into your current screen, left click or press enter to drop the frame in place. SalesPartner should now appear normally.

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High performance Gallery Settings

30/6/2016

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If your office has more than one hundred current listings, it can delay SalesPartner launch times, and cause latency when loading the Gallery, searching and filtering. You can speed up your SalesPartner Gallery by adjusting your INI settings*.

Open SalesPartner > More > Settings > INI Settings > Gallery tab

In the Images panel, the options are listed in order of performance, fastest to slowest.

Don't check - Under this setting, the gallery runs fast even when your Gallery contains thousands of records. If you use filtering and searching daily against a large workload, this setting is ideal.
Check for first - Only slightly less fast, this option adds a 1 into the photos column so you can determine by sight which listings have photo(s) and which listings do not.
Give Number of Photo - Shows the full number of photos for each listing.
Give Number of Photos and map - Default, shows both the number and the 'm' for map if present, in the photo column.

Tip: No matter which option you use, you can still enable the photo filter to quickly find listings that do not have photos. Click on the Camera button to filter only listings with photos.

In this example, 'Don't Check' is enabled so a dash appears in the photo column.

Open Other Selections you can filter listings without photos.

Hide Gallery columns you don't need

To hide and show Gallery columns including the Photo column, open the column options menu and tick / uncheck your columns.

To display the number of photos and maps, calculations are run on launch and during application use. As the database and SalesPartner image files folder (Pics1) grows in size, calculations take longer to complete.

*Introduced in version 11.0.0.25 - released in July 2016

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Launching Azure-RemoteApp

30/6/2016

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Open Azure-RemoteApp

Click Get Started

Enter your credentials to sign in

Once you have successfully signed into Azure RemoteApp, your applications will show in the console.

Double click an app icon to launch the program.

Note: Please do not attempt to access OfficePartner unless you are authorized to do so. OfficePartner is password protected. Failed attempts to log into OfficePartner may result in you being temporarily restricted from using Azure RemoteApp.

When you launch SalesPartner, the RemoteApp connection broker window will appear. The connection normally takes around 10-20 seconds to be established.

SalesPartner will look almost identical to your locally installed (previous) copy.

Notice the unique Taskbar icons which display the RemoteApp charm.

For administration workers who use both SalesPartner and OfficePartner, these applications can be run simultaneously.

Important

Azure RemoteApp is billed per user on an hourly basis. To avoid exceeding your monthly quota of hours, close out of SalesPartner and/or OfficePartner when appropriate, for example: during meal breaks and at the end of your shift.

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