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Troubleshooting Azure-RemoteApp Launch errors

30/6/2016

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This ​Private Directory ​error occurred when an incorrect password was entered for OfficePartner ​on launch. To troubleshoot this error we signed out and restarted RemoteApp.
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Next, we opened Cmd and launched Explorer ​to verify that the network share script was connecting the mapped network drive on launch. In this case, the mapped network drive had disconnected so we ran: ​logoff ​in cmd ​to end the RemoteApp session.
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The application then launched correctly and re-mapped the network shared folder.

Updated: Reconnect mapped drives from the Azure RemoteApp console.

If you are not able to open SalesPartner, use Connect R:\ Drive ​to remap the network shared folder.
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I can't see SalesPartner but it is running

30/6/2016

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Sometimes you may launch SalesPartner and see the icon in your Taskbar, but the application does not appear. This can happen from time to time, especially when you connect external monitors. SalesPartner remembers ​it's screen position for future sessions. So if you close SalesPartner on a second screen - it will open in the same position for your next session.
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Here's how to fix it:
First press Windows+D ​to show the Desktop.
Click on the SalesPartner icon in the Taskbar, ​and press Alt+Spacebar ​together.
You'll notice a ​dialog ​popup on your desktop. Click ​Move
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Now tap the ​Arrow ​keys on your keyboard (try to guess where the app was last, if it was on a extra right hand side monitor, tap the ​left-arrow ​key).
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You should see a frame outline like this. Once you've moved the frame into your current screen, left click or press ​enter ​to drop the frame in place. ​​SalesPartner should now appear normally.
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High performance Gallery Settings

30/6/2016

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If your office has more than one hundred current listings, it can delay SalesPartner launch times, and cause latency when loading the Gallery, searching and filtering. You can speed up your SalesPartner Gallery by adjusting your INI settings*.
Open ​SalesPartner > More > Settings > INI Settings > Gallery ​tab
In the ​Images ​panel, the options are listed in order of performance, fastest to slowest.
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  • ​Don't check​ - Under this setting, the gallery runs fast even when your Gallery contains thousands of records. If you use filtering and searching daily against a large workload, this setting is ideal.
  • Check for first​ - Only slightly less fast, this option adds a 1 ​into the photos column so you can determine by sight which listings have photo(s) and which listings do not.
  • ​Give Number of Photo - ​Shows the full number of photos for each listing.
  • ​Give Number of Photos and map - ​Default, shows both the number and the '​m​' for map if present, in the photo column.
Tip: ​No matter which option you use, you can still enable the photo filter to quickly find listings that do not have photos. Click on the Camera ​button to filter only listings with photos.
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In this example, 'Don't Check' is enabled so a dash appears in the photo column.
Open ​Other Selections ​you can filter listings without photos.
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Hide Gallery columns you don't need

To hide and show Gallery columns including the Photo column, open the column options menu and tick / uncheck your columns.
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To display the number of photos and maps, calculations are run on launch and during application use. As the database and SalesPartner image files folder (Pics1) grows in size, calculations take longer to complete.
*Introduced in version 11.0.0.25 - released in July 2016
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Launching Azure-RemoteApp

30/6/2016

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Open ​Azure-RemoteApp
Click ​Get Started
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Enter your ​credentials ​to sign in
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Once you have successfully signed into Azure RemoteApp, your applications will show in the console.
Double click an app icon to launch the program.
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​Note: ​Please do not attempt to access ​OfficePartner ​unless you are authorized to do so. OfficePartner is password protected. Failed attempts to log into OfficePartner may result in you being temporarily restricted from using Azure RemoteApp.
When you launch ​SalesPartner, ​the RemoteApp connection broker window will appear. The connection normally takes around 10-20 seconds to be established.
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SalesPartner will look almost identical to your locally installed (previous) copy.
Notice the unique Taskbar icons which display the RemoteApp charm.
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For administration workers who use both SalesPartner and OfficePartner, ​these applications can be run simultaneously.

Important

Azure RemoteApp is billed per user on an hourly basis. To avoid exceeding your monthly quota of hours, close out of SalesPartner ​and/or ​OfficePartner ​when appropriate, for example: during meal breaks and at the end of your shift.
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Setting up Azure-RemoteApp Shortcuts

30/6/2016

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To find ​Azure-RemoteApp ​on your PC, click ​Start > All Apps
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Under A, ​open the ​Azure RemoteApp ​folder
To create a Taskbar shortcut, right click ​Azure RemoteApp > More > Pin to taskbar
To Pin Azure RemoteApp to your Start screen, click ​Pin to Start
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"SalesPartner helps me extract maximum value from my
biggest asset - my database".

Andrew Duncan
www.agentmonday.com


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Developed in Wellington, New Zealand
SalesPartner Software - established in 1993
Leading-edge software for real estate salespeople