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Recover a missing sale in OfficePartner

7/11/2018

A conditional sale in OfficePartner suddenly vanished due to a status change. The sale's status had been changed to 'H' - a custom status that is not supported in OfficePartner. To recover the sale, we used the data explorer in restricted settings to locate and then manually change the sale's status back to C.

In Enter Sale Details, changing a sale's status manually via Change Sale Status should be avoided under normal circumstances. To change a sale's status, use the S W F keys (to set your sale as sold, withdrawn, or finalised). Changing a listing's status from OfficePartner here is less risky, because it would still be possible to recover a listing that has an incompatible status in SalesPartner.

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Open Home processing times for Realestate.co.nz

30/10/2018

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For Realestate.co.nz uploads, open home times are processed twice daily at 4am and 4pm. Note that the afternoon time is somewhat later than when new listings usually publish (around 2pm). So if a new listing is uploaded and the open home does not immediately appear, check again after 4pm to see if the open home is displayed.

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SalesPartner Registrations

24/10/2018

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From Thursday 25 October 2018, new registration codes will be available for current subscribers to install. You will be prompted to re-register when you open SalesPartner. A seven day grace period either side of the 1st of November allows you to re-register before automatic data locking is enforced. The grace period will end on the 7th of November. After the grace period, a new valid registration code will be required to access SalesPartner. Should you be unable to re-register automatically when you press the re-register button please contact us to request your code so that you can enter it manually. Cloud versions and salespeople running databases on office systems should follow the same process to confirm their registrations. When you successfully re-register the number goes green and the re-registration window will not re-appear. If this is not the case for you please let us know as soon as possible so we have time to track any missed subscriptions during the grace period.

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OfficePartner-Cloud: How to save a commission statement

19/10/2018

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Here is a quick way to save an OfficePartner-Cloud report into your local documents.

Bring up your report and click Printer Setup.
In the printer selection drop down menu Select Microsoft Print to PDF (redirected #). Click OK.
Click Print

After a moment, the Save Print Output As window will appear so you can enter your file name and choose a location to save your report (in your local computer / file system). Your report will be saved as a PDF.