In rare cases, you might try to open a report / flyer in SalesPartner, but nothing happens when you double-click the report thumbnail. SalesPartner uses your default printer driver to render the report. So if the report doesn't open, first check your default printer in Control Panel > Devices and Printers Your default printer is identified by a green tick. Right click your default printer, click Troubleshoot Windows Troubleshooting will start, wait for it to complete. Then retry opening your SalesPartner report. - Open Task Manager > Services Tab - Locate Spooler service (Print Spooler) - Right click the Spooler service and select Restart - If the report still does not work, make sure you can print a standard PDF or Word document. - Restarting your PC may help. - In Control Panel > Devices and Printers, try selecting an alternative printer as your default printer.
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