Printer Troubleshooting

14/6/2016

In rare cases, you might try to open a report / flyer in SalesPartner, but nothing happens when you double-click the report thumbnail.

SalesPartner uses your default printer driver to render the report. So if the report doesn't open, first check your default printer in Control Panel > Devices and Printers

Your default printer is identified by a green tick. Right click your default printer, click Troubleshoot

Windows Troubleshooting will start, wait for it to complete. Then retry opening your SalesPartner report.

Still not working?

- Open Task Manager > Services Tab

- Locate Spooler service (Print Spooler)

- Right click the Spooler service and select Restart

- If the report still does not work, make sure you can print a standard PDF or Word document.

- Restarting your PC may help.

- In Control Panel > Devices and Printers, try selecting an alternative printer as your default printer.

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