A user was running SalesPartner remotely using Team Viewer and became unable to see the SalesPartner window even though it was open in the Taskbar. The host PC has multiple screens and SalesPartner has possibly been moved from the main screen. Note: SalesPartner screen settings/locations are remembered for future sessions.
To solve the issue we'll reset the SalesPartner saved screen settings in Windows. Ensure SalesPartner is closed before continuing. www.salespartner.co.nz/news/troubleshooting-crashed-frozen-applications
Open File Explorer (Ctrl+E) and in the address bar type %AppData% then hit enter.
The current user's Roaming AppData folder will open. Delete the configuration file named rezy.screen.ini
The rezy.screen.ini file contains the saved screen settings. Once deleted, SalesPartner will open in the default position on the main screen. The rezy.screen.ini file will be recreated automatically.