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7 reasons why technology is changing real estate

25/7/2014

 
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1. Access to large documents
It used to be a pain to copy and distribute information to buyers. This is no longer the case. Salespeople can share large documents using email and cloud based file sharing applications. Apps such as Dropbox are being used to share:
  • LIM reports
  • Building reports
  • Sale & Purchase Agreements
  • Disclosures
2. Database management
In the past, it was practically a lottery when it came down to which buyers received follow up attention. Technology has made it easier to follow up numerous potential buyers in a timely manner. Today's buyers (like their salespeople) are also using email and SMS to communicate with their circle of advisers.

3. Contracts and offers
Distributing contracts and completed offers has been transformed. Remember the lamented fax machine? These days, contracts are often completed electronically, and it is not uncommon to receive an offer in the form of an email attachment.

4. Resources
From zoning to demographics, the availability of property related information is staggering. New features like radius property-search demonstrate how some
websites are dramatically improving the search experience for buyers.

Here are some widely used technologies which have impacted real estate;

  • QR codes,
  • Smartphone applications,
  • Online banking,
  • Tailored listing alerts from real estate websites,
  • Property maps (remember when you had to ask the agent for the street address?),
  • Public access to sales data.

5.
Activity tracking
Salespeople are using software to record activity, leading to better outcomes for buyers and sellers. The marketing methods which bring multiple offers together were a lot harder to manage without today's technology. And now people expect a lot more information than they used to.

6. Big Data
With the increasing availability of market data, salespeople can back up their assertions and present opportunities to buyers and vendors with less emotion and more professionalism. Due diligence has been transformed. District council websites provide online access to rating valuations and aerial photos. Salespeople can quickly perform a Title search online.

7. Social media
Although it is presently underutilized from a real estate standpoint, Social media is starting to reveal enormous potential.


What does the future hold for real estate technology?

  1. Real estate websites and software will be used to send SMS alerts with mobile optimized links, so that you can view new listings from your smartphone the moment they become available.
  2. Real estate sales teams currently use systems (sometimes referred to  as 'Jungle Drums') to communicate with each other via SMS about listing changes and deadlines. Soon, buyers and sellers will also expect to be kept informed about changes in real time. Pioneer salespeople are already doing this.
  3. Individual listings will have their own Twitter accounts, and you will be able to follow @87MainRoad to receive notifications.
  4. Advertising expenditure will continue shifting towards online advertising, but will stop being solely portal based. Monetized ad campaigns on Facebook and Google will become commonplace. For a fraction of the cost of traditional advertising, you will be able to reach thousands of potential buyers who match your listing's profile based on location, financial status, employment, and family situation.
  5. As smartphones become faster and more intuitive, open home directional signs will become redundant, because your smartphone GPS will guide you to your open home destination.
  6. Open home visitors will be able to use their smartphone's Near Field Communications (NFC) system to check-in at open homes, and obtain listing information. Contact-less technology may allow visitors to register and receive updates on the property they are visiting.
  7. Software applications may be used to book appraisals and inspections. Salespeople will be able to allocate available times using online diary systems so that buyers and sellers can book appointments using the internet.
  8. Foot traffic marketing will become more sophisticated. In shopping malls for example, static paper based real estate displays will morph into digital kiosks. Rolling picture shows and touchscreens will allow you to browse listings. Extra information will be available via Bluetooth connection, and you may be able to "chat now" with an on-duty agent using Skype.
  9. Collation and analysis of data could lead to the discovery of algorithms which identify likely future sellers. Software could allow you to locate particular areas which have a high turnover per capita, so that your prospecting ROI is better.
  10. Buyers and sellers might use crowd sourced review sites like TripAdvisor to compare agents.
Alistair Helm link
18/8/2014 04:35:16 am

An excellent article, and thanks for the platform for the debate.

Reading this article my simple response - access to technology for the real estate industry does not naturally imply or lead to adoption. There is a phrase I borrowed many years ago which I used countless times in presentations:

"Agents will not be replaced by technology.. they will be replaced by agents with technology"

As I go through the list of 7 technology developments I keep saying "yes absolutely..but where is the examples of adoption by the majority of agents?" - the reality is there are still many agents that still print off emails and who don't have a smart phone.

I may sound cynical but I have seen this industry from the inside for over 8 years here in NZ and around the world and every year I expect to witness the much heralded technology driven transformation of this industry and each passes we see small baby steps - in the right direction I know, but too slow for me!

I've shared this on Facebook to see what others think of the debate : https://www.facebook.com/Properazzi/posts/695920390477093

Geoff Duncan, co-author link
20/8/2014 09:29:31 am

Thanks for sharing and engaging on this topic Alistair. We could not agree more with you regarding the reluctant adoption of new technology among the majority of agents.

As more and more vendors and buyers embrace technology, presumably they will come to expect more from their salespeople.

Chatting with agents about the days when contracts were signed on a car bonnet, it becomes clear that the profession is changing.

The standards which have been established by the REAA are already having a huge effect on due diligence among other things.

It would be fair to admit that being involved with real estate software might give us an unrealistic view of how much technology is really being used out in the wider real estate market.

William YIP - Harcourts (Wellington) link
2/9/2014 05:03:00 am

What a great discussion, you have both covered off some good points, so won't repeat any of it.

I'm an agent in Wellington, trained under the new REAA 2008 regime and having a great career involving a lot of application of technology to assist with my job and my team's tasks/duties.

Like in any industry. The most common objection that people project is their comfort level with technology. This can be commonly categorised into,

1. Not being of the technological generation (general discomfort towards it)
2. The tasks, duties and processes currently performed do not have the capacity to embrace technology.

The latter of the 2 was in the end the biggest obstacle. You cannot simply give a database system to a data manager, who has been doing it by hand and book for 10-20 years, and expect them to embrace and integrate perfectly (This would be a top-down integration)

A lot of technology is to simplify processes and achieve a better result, but almost always requires the user input to even begin & start the chain.

So often we (not just in real estate) focus on the technology that processes data, makes analysing easier, generates reports, auto templates, mass email/sms, bulk this/that, lots of flash features as listing in article, etc, that we forget the importance of the starting point.

Reluctance of adoption is proportionate to their perception of how difficult it is to begin, such as entering contacts into a system. It may seem like an easy task to the initiated, but to the bulk of people in discussion here, this can be a daunting task. I would dare say there will be a lot of agents still working on paper/card systems or worse by memory and don't even have a database.

One solution I do like that Harcourts and some other companies are doing, is the tablet application for open-home registry which is synchronized into a database system. After that, the simple user-friendly tools - are a lot easier to teach. Initiatives like this have slightly increased the take-up rate.

Those in the position to create tech initiatives need to not take their knowledge that comes easily for granted and think of the bulk majority that may still not know where the desktop is or their VCR is still flashing 12:00.

If we can come up with easier ways for people to complete the 'start' of the chain, the uptake speed will increase in NZ.

William YIP
Harcourts (Wellington)
[email protected]


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